Are you passionate about creating seamless financial processes while keeping the customer experience at the heart of everything you do?
We’re on the lookout for an Accounts Receivable & Billing Manager to join our client — someone who can drive positive change, lead a dynamic team, and optimise the billing and collections operations.
This is a newly created position, offering an exciting opportunity to make a real impact. The role starts as an initial fixed-term 6-month contract, with the potential to become permanent.
About the role:
You’ll be responsible for transforming the accounts receivable and billing processes. You’ll redesign and implement best practice processes, ensuring they’re not only efficient but also customer focused. Whether it’s refining direct debit management, streamlining debt collection, or enhancing communication with both internal teams and external customers, your work will make a real impact.
Driving Process Improvement:
- Map out existing billing and collections processes to identify inefficiencies and areas for improvement.
- Simplify or align third-party provider processes with their-house systems for consistency.
- Set up key performance indicators to track billing accuracy and timeliness.
- Introduce quality control checks to reduce billing errors and ensure customer satisfaction.
Optimising Revenue Management:
- Ensure invoices are raised accurately and on time to maximise revenue flow.
- Support the credit control lead with effective debt collection strategies, balancing firmness with a customer-centric approach.
- Minimise the need for credit notes by addressing process gaps and errors.
- Produce regular reports on billing performance, collections, and direct debit success rates.
- Work closely with the Head of Finance Operations to optimise billing cycles and improve cash flow.
Leading a High-Performing Team:
- Lead, mentor, and inspire a team of four, including accounts receivable and collections staff.
- Foster a culture of customer-first thinking within the team.
- Set clear goals, provide ongoing feedback, and identify training opportunities to strengthen team skills.
- Ensure your team understands both the financial processes and the broader business context.
Must-haves:
- 5+ years’ experience in accounts receivable, credit control, or billing management.
- Proven success in process improvement and implementation.
- Strong leadership experience — you know how to develop and inspire a team.
- Expertise in direct debit and billing processes.
- Confidence in mapping and refining operational processes.
- Excellent communication skills — you can explain financial processes clearly to non-financial stakeholders.
Nice-to-haves:
- Experience in the education sector, particularly student billing.
- Familiarity with ERP systems and financial management software, particularly Business Central.
- Background in customer service or customer experience.
- Knowledge of continuous improvement methodologies.
Who you are:
- Customer-Centric: You naturally put the customer at the centre of your decision-making.
- Problem Solver: You enjoy tackling challenges head-on and finding practical solutions.
- Results-Focused: You measure success by the improvements you create.
- Clear Communicator: You break down complex processes so everyone can understand.
- Change Leader: You embrace change and bring others along on the journey.
- Detail-Oriented: You spot the small errors without losing sight of the bigger picture.
- Collaborative: You work easily with people across all levels of a business.
- Resilient: You keep calm and effective, even in challenging situations.
If you’re ready to step into a leadership role where you can combine customer focus, process improvement, and team leadership, we’d love to hear from you.
Apply Now or alternatively send a copy of your CV to Thania.kristiansen@h2r.co.nz with an updated copy of your CV.
All applications will be acknowledged by email and applicants must hold the right to work in New Zealand.
